Madison Reed - Terms of Service

Last Updated: September 4, 2024

Welcome to the Madison Reed, Inc. (“Madison Reed”) website located at www.madison-reed.com(the “Site”). Please read these Terms of Service (the “Terms”) carefully because they govern: (i) your use of our Site and our mobile device application (the “App”), (ii) use of our services when you visit one of our “Color Bar” hair color salon locations, and (iii) use of our products at home or elsewhere. To make these Terms easier to read, the Site, our services, products (available for purchase online via our Site, the App or in our Hair Color Bar), and App are collectively called the “Services.”

IMPORTANT NOTICE REGARDING ARBITRATION FOR U.S. CUSTOMERS: WHEN YOU AGREE TO THESE TERMS YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND MADISON REED THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY “DISPUTE RESOLUTION” BELOW FOR DETAILS REGARDING ARBITRATION.

Certain features of our Services may be subject to additional guidelines, terms, or rules (such as the Hair Color Bar Memberships and the Limitless Plus Membership (see below under “Purchases and Auto Delivery”)), which will be posted with those features, and are incorporated herein (“Supplemental Terms”). To the extent there are any inconsistencies with respect to specific aspects of certain Services between these Terms and any Supplemental Terms, the Supplemental Terms shall take precedence in relation to the specific aspects of the Services to which they apply. By using our Services, you agree to be bound by these Terms .

We may modify the Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Site, via the App and/or through other communications. It’s important that you review the Terms whenever we modify them because if you continue to use the Services after we have posted modified Terms on the Site or via the App, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

Minors ages 13 through 17 are only permitted to receive Madison Reed Hair Color Bar service(s) with written consent and waiver of all potential claims from a parent or legal guardian as outlined below.

A parent or legal guardian must be present at the Hair Color Bar to complete and sign the Parental Consent Form and Waiver for Minor Services (“Consent Form”) and remain present for the duration of time while Madison Reed performs the Hair Color Bar service(s) for the minor.

The parent/legal guardian, minor and colorist will establish goals for the service(s). Madison Reed recommends a patch test for all minors prior to the performance of service(s).

If the parent/legal guardian chooses to decline the patch test for the minor, the parent/legal guardian will be asked to sign a separate waiver on behalf of the minor.

If you want to use certain features of the Services you’ll have to create an account (“Account”). You can do this via the Site or App or through your account with certain third-party services such as: Facebook, Amazon, Instagram, Pinterest and Twitter (each, a “TPS Account”). ”). If you choose the TPS Account option, we’ll create your Account by extracting from your TPS Account certain personal information such as your name and email address and other personal information that your privacy settings on the TPS Account permit us to access.

It’s important that you provide us with accurate, complete and up-to-date information for your Account and you agree to update such information, as needed, to keep it accurate, complete and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them.

We may sell products and services via the Site or App, which will be posted on the Site or App, with the applicable price. We may change these prices at any time and reserve the right to do so. We will charge the default payment method or any other payment method we have on file for your Account (e.g., credit card) for the applicable products and/or services purchased, including, but not limited to applicable shipping fees (which will be disclosed to you prior to your purchase) and sales, use or other taxes (each, a “Transaction”). All amounts are payable and charged at the time your order is placed. You expressly authorize us (or our third-party payment processor) to charge you for such Transaction. We may ask you to supply additional information relevant to your Transaction, including your credit card number, the expiration date of your credit card and your email and postal addresses for billing and notification (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties so we can complete your Transaction and to charge your payment method for the type of Transaction you have selected. You may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information). By initiating a Transaction, you agree to the pricing, payment and billing policies applicable to such fees and charges, as posted or otherwise communicated to you. All payments for Transactions are non-refundable and non-transferable except at the sole discretion of Madison Reed. All fees and applicable taxes, if any, are payable in United States dollars. Title and risk of loss pass to you upon our transfer of the products to a common carrier. Our charges do not include any charges from your mobile carrier (e.g. data and messaging plans), which you are responsible for paying to your carrier.

At any time if you would like to become a member and purchase a subscription, you could elect to upgrade your order to a subscription during the purchase. When we are upgrading your order into a subscription order, you may see two charges related to your current order and the subscription order. However, when the upgrade process is completed, you will be charged once for the upgraded subscription order subject to the terms under the "SUBSCRIPTIONS" section below.

You may place a recurring order for a product or service via the Site or App (each, a “"Subscription"”) for a recurring delivery to your home or for becoming a member at our hair color bars. BY PURCHASING A SUBSCRIPTION, YOU AUTHORIZE MADISON REED TO INITIATE RECURRING NON-REFUNDABLE PAYMENTS AS SET FORTH BELOW. If you purchase a Subscription, we (or our third-party payment processor) will charge your Account the first time you place this order, and then at the frequency thereafter set at time of purchase that you choose depending on the product and/or service you purchase until you cancel the Subscription. By agreeing to these Terms and electing to purchase a Subscription, you acknowledge that your Subscription has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your Subscription by you or Madison Reed. You may cancel your Subscription at any time, but please note that you must cancel your Subscription before it renews to avoid the billing of the next order. You can cancel your Subscription via your Account. If we cannot collect amounts owed to us due to credit limits on your credit card or any other reason, you will not receive the product or service ordered. In addition, we may terminate your access to and use of the Services and avail ourselves of any other available remedy. For information on order processing and shipping, please see our Orders & Shipping FAQ.

The Limitless Rewards Program ("Program") is a free rewards program offered by Madison Reed (“Madison Reed”) to its Limitless Color+, Limitless Plus and Limitless Premier members located in the U.S.

Membership in the Rewards Program ("Membership") is limited to individuals only and is limited to one account per individual. You must be age 18 years or older and a legal resident of the United States to be eligible for Rewards. Eligible minors must obtain their parent's or legal guardian's consent prior to participation.

Partners of Madison Reed may also have similar loyalty programs. Enrollment in the Program does not confer any rights or benefits in the program of any other Madison Reed partner.

There are 2 types of membership in the Program: Limitless Premier (Subscription) and Limitless Plus. All membership tiers enjoy a variety of benefits made available by Madison Reed in its sole discretion from time to time (“Benefits”). Benefits may vary by membership type and some memberships may have more Benefits than others. The type, timing and availability of any Benefits (including Rewards, special offers, sweepstakes, one of a kind experiences, exclusive events and advance access to products) will be determined by Madison Reed in its sole discretion.

Madison Reed may, in its sole discretion, alter, limit, or modify the tier rules, regulations, benefits, eligibility for membership, or any other feature of a particular tier or may terminate a particular tier at any time in its sole discretion, without prior notice except as expressly set out in these Terms or required by applicable law.

Premier membership is conferred on those users who purchase a subscription of a Madison Reed Radiant Hair Color Kit, Root Perfection or Men's Hair Color product on madison-reed.com or mobile app. A Premier status is maintained as long as the customer is an active subscriber to such product(s) without any other membership purchased. As soon as the customer cancels the subscription they will no longer be a Premier member and will immediately become a Limitless Rewards member.

The Limitless Plus Membership is an annual membership program that provides you with a wider range of benefits and more flexibility to access our various products and services. For further information and terms regarding our Limitless Plus Membership, please see our Limitless Plus Membership Terms and related FAQs.

The Limitless Color+ Membership is an annual membership consisting of a subscription to a 10-pack of Madison Reed Radiant Hair Color, access to a wider range of benefits, and more flexibility to access our various products and services. This membership renews every 52 weeks from the date of first purchase.

For further information and terms regarding our Limitless Color+ Membership, please see our Limitless Color+ Membership Terms and related FAQs.

Unless otherwise specified in a promotion, all Madison Reed product, services & membership fees purchased on the Site, the App, or at a Hair Color Bar Location excluding tax and tips qualify towards the Limitless Spend Threshold, so long as you are logged in to your Account during checkout.

Unless otherwise noted, loyalty rewards are automatically added to your account within twenty-four (24) hours of your eligible purchase and expire 60 days after the calendar date in which such rewards were earned. For example, if you earn rewards on December 15, 2022, they will expire on February 13, 2023. Loyalty rewards may be redeemed online, in the Madison Reed mobile app, or in any Hair Color Bar locations and are ineligible to be redeemed for the following items: gift cards, tip, or any hair color bar memberships, all other goods and services can have credits applied to them, inclusive of the Limitless Color+ and Limitless Plus annual membership fee. Clients who are not logged into the site for purchases, and check out as guests will also not have their purchase apply to loyalty thresholds.

Subject to applicable law, at any time we may amend, modify, supplement, or terminate the structure for earning Limitless Rewards, even though such changes may affect the value of the Rewards or the ability to obtain certain rewards.

If these Terms are terminated, all unredeemed Limitless Rewards will be forfeited without any obligation or liability and will not be honored upon termination or after the conclusion of the notice period, if any notice is required by law.

As part of our Services you may also have the option to purchase certain of our products offered on the Site or App for pickup at participating Hair Color Bars.

When you select the “In-Store Pickup” option, you will be directed to the checkout page where you can follow the prompts and enter the information to place an order for pickup via your existing Account. If you do not already have an Account, you can register and create one to place your order.

After you place your order, you will be sent a confirmation email which includes your order number, and an authorization hold will be placed on your designated payment method (e.g., credit card). Your payment method will not be charged until you pick up your ordered item(s) and complete your purchase at applicable Hair Color Bars. We will also charge you for any applicable sales, use or other taxes at such time as well.

Once your order is ready for pickup, you will be notified via email. You will also be updated accordingly should there be a delay or other limitation which may impact your order (e.g., if there is a limitation on quantities available).

Madison Reed will hold your ordered items for 72 hours starting from the time that we send you the notice that your items are ready for pickup. If your order has not been picked up within that time frame, your order will be canceled. If someone else will be picking up your order, you can designate that individual as an alternate pickup person when placing your order. When picking up your order, you or your alternate pickup person can use the confirmation email (or order number) associated with your order, or a valid government issued ID.

Madison Reed reserves the right to limit the quantity of products ordered for pickup per person, per household or per order for any reason. Without limiting any other terms of these Terms, Madison Reed reserves the right to terminate, suspend or change this buy online & pick up offering part of Services at any time and for any reason.

Partial Highlights (9 Month Expiration - 274 days)

Buy three Partial Highlights Services and get one Partial Highlight Service for free (the "Discount"), valid on Madison-Reed.com and in Madison Reed Hair Color Bar, excluding taxes. Promotion will be automatically applied at checkout. All services in the package must be redeemed within 9 months (total of 274 days) from purchase date. Discount does not apply to other Madison Reed Products and Madison Reed Hair Color Bar services. Discount will not be granted, may be revoked, and may not be redeemed for a future purchase if the initial transaction is canceled or item(s) are returned or exchanged. Offer may be suspended or terminated at any time and may be subject to product restrictions or exclusions. Discount must be used in a single transaction and can only be combined with intended offers. Discount is non-transferable, and may only be used by the intended recipient. Limit one Discount per customer. Terms & Conditions may apply.

All Over Color (9 Month Expiration - 274 days)

Buy three All Over Color Services and get one All Over Color Service for free (the "Discount"), valid on Madison-Reed.com and in Madison Reed Hair Color Bar, excluding taxes. Promotion will be automatically applied at checkout. All services in the package must be redeemed within 9 months (total of 274 days) from purchase date. Discount does not apply to other Madison Reed Products and Madison Reed Hair Color Bar services. Discount will not be granted, may be revoked, and may not be redeemed for a future purchase if the initial transaction is canceled or item(s) are returned or exchanged. Offer may be suspended or terminated at any time and may be subject to product restrictions or exclusions. Discount must be used in a single transaction and can only be combined with intended offers. Discount is non-transferable, and may only be used by the intended recipient. Limit one Discount per customer. Terms & Conditions may apply.

Gloss + Blow Dry (6 Month Expiration - 183 days)

Buy three Gloss and Blow Dry Services and get one Gloss and Blow Dry Service for free (the "Discount"), valid on Madison-Reed.com and in Madison Reed Hair Color Bar, excluding taxes. Promotion will be automatically applied at checkout. All services in the package must be redeemed within 6 months (total of 183 days) from purchase date. Discount does not apply to other Madison Reed Products and Madison Reed Hair Color Bar services. Discount will not be granted, may be revoked, and may not be redeemed for a future purchase if the initial transaction is canceled or item(s) are returned or exchanged. Offer may be suspended or terminated at any time and may be subject to product restrictions or exclusions. Discount must be used in a single transaction and can only be combined with intended offers. Discount is non-transferable, and may only be used by the intended recipient. Limit one Discount per customer. Terms & Conditions may apply.

From time to time, Madison Reed may place promotional codes and/or (“Account Credits”)”) in your Account or send them to you via email or other means of communications. These Account Credits can be used to purchase items featured on our Site or App. These Account Credits are not redeemable for cash or refunds, or for certain items on our Site or App that may be excluded from time to time. At Madison Reed’s sole discretion, these promotional credits may be removed or reduced for any reason. In addition, Madison Reed reserves the right to cancel a promotion at any time and for any reason. Subject to applicable law, any unused Account Credits expire six (6) months from the date they are issued. Any Account Credits will not apply to any renewal of any subscription service with Madison Reed.

Subject to applicable law, at any time we may amend, modify, supplement, or terminate the structure for earning Account Credits, even though such changes may affect the value of the Account Credits or the ability to obtain certain rewards.

If these Terms are terminated, all unredeemed Account Credits will be forfeited without any obligation or liability and will not be honored upon termination or after the conclusion of the notice period, if any notice is required by law.

Madison Reed also offers E-Gift Cards for purchase. E-Gift Cards never expire and carry no fees. E-Gift Cards can only be used to purchase eligible goods and services on our Site or App and are not returnable or exchangeable after purchase (except as required by law).

We welcome feedback, comments and suggestions for improvements to the Services (“Feedback”). You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.

Please refer to our Privacy Policy (www.madison-reed.com/about/privacy) for information on how we collect, use and disclose information from our users.

INFORMATION WE COLLECT/h3>
This Website may provide interactive services, including chatbot and managed chat and session replay technology. By accessing or using any of these features, you agree that we may record and retain a transcript of all communications with you via these interactive tools, and/or may record or recreate your activity while using the Website, in order to provide services, enhance your Website experience, and for quality and verification purposes. We may work with trusted service providers to analyze, store, and/or use this data on our behalf. Your use or access of any of these tools or of our Website is governed by this section, our Terms, and our Privacy Policy.

For purposes of these Terms: (i) "Content" means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services; and (ii) "User Content" means any Content that Account holders (including you) provide to be made available through the Services. Content includes without limitation User Content.

Madison Reed does not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your User Content. Subject to the foregoing, Madison Reed and its licensors exclusively own all right, title and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.

By making any User Content available through Services you hereby grant to Madison Reed a non-exclusive, transferable, sub-licensable, worldwide, royalty-free license to use, copy, modify, create derivative works based upon, distribute, publicly display, publicly perform and distribute your User Content in connection with operating and providing the Services and Content to you and to other users and also in connection with advertising our products and services.

You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by Madison Reed on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You can remove your User Content by specifically deleting it. However, in certain instances, some of your User Content (such as posts or comments you make) may not be completely removed and copies of your User Content may continue to exist on the Services. We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any of your User Content.

Subject to your compliance with these Terms, Madison Reed grants you a limited, non-exclusive, non-transferable, non-sublicensable license to download, view, copy, display and print the Content solely in connection with your permitted use of the Services and solely for your personal and non-commercial purposes.

Subject to your compliance with these Terms, Madison Reed grants you a limited non-exclusive, non-transferable, non-sublicensable license to download and install a copy of the App on a mobile device or computer that you own or control and to run such copy of the App solely for your own personal non-commercial purposes. You may not copy the App, except for making a reasonable number of copies for backup or archival purposes. Except as expressly permitted in these Terms, you may not: (i) copy, modify or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App; or (iv) make the functionality of the App available to multiple users through any means. Madison Reed reserves all rights in and to the App not expressly granted to you under these Terms.

If you accessed or downloaded the App from the Apple Store, then you agree to use the App only: (i) on an Apple-branded product or device that runs iOS (Apple’s proprietary operating system software); and (ii) as permitted by the “Usage Rules” set forth in the Apple Store Terms of Service.

If you accessed or downloaded the App from any app store or distribution platform (like the Apple Store, Google Play or the Amazon Appstore) (each, an “App Provider”), then you acknowledge and agree that:

In the event of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, Madison Reed will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.

These Terms are concluded between you and Madison Reed, and not with App Provider, and that, as between Madison Reed and the App Provider, Madison Reed, is solely responsible for the App.
App Provider has no obligation to furnish any maintenance and support services with respect to the App.
In the event of any failure of the App to conform to any applicable warranty, you may notify App Provider and App Provider will refund the purchase price for the App to you (if applicable) and, to the maximum extent permitted by applicable law, App Provider will have no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of an App to conform to any warranty will be the sole responsibility of Madison Reed.
App Provider is not responsible for addressing any claims you have or any claims of any third party relating to the App or your possession and use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
App Provider and its subsidiaries are third-party beneficiaries of these Terms as related to your license of the App, and that, upon your acceptance of the terms and conditions of these Terms, App Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the App against you as a third party beneficiary thereof.
You must also comply with all applicable third-party terms of service when using the App.
You agree to comply with all U.S. and foreign export laws and regulations to ensure that neither the App nor any technical data related thereto nor any direct product thereof is exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations. By using the App you represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

You agree not to do any of the following:

Post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances.
Use, display, mirror or frame the Services or any individual element within the Services, Madison Reed’s name, any Madison Reed trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Madison Reed’s express written consent;
Access, tamper with, or use non-public areas of the Services, Madison Reed’s computer systems, or the technical delivery systems of Madison Reed’s providers;
Attempt to probe, scan or test the vulnerability of any Madison Reed system or network or breach any security or authentication measures;
Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Madison Reed or any of Madison Reed’s providers or any other third party (including another user) to protect the Services or Content;
Attempt to access or search the Services or Content or download Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Madison Reed or other generally available third-party web browsers;
Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
Use any meta tags or other hidden text or metadata utilizing a Madison Reed trademark, logo URL or product name without Madison Reed’s express written consent;
Use the Services or Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Content to send altered, deceptive or false source-identifying information;
Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services or Content;
Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;
Impersonate or misrepresent your affiliation with any person or entity;
Violate any applicable law or regulation; or
Encourage or enable any other individual to do any of the foregoing.

Although we’re not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

Madison Reed respects copyright law and expects its users to do the same. It is Madison Reed’s policy to terminate in appropriate circumstances Account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. Please see our Copyright and IP Policy at www.madison-reed.com/about/privacy, for further information. If you believe your work or content has been copied and posted to the Site or App in a way that constitutes copyright infringement, please provide Madison Reed’s designated copyright agent the following written information in accordance with the Digital Millennium Copyright Act (the "DMCA"):

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed upon;
A description of where the material that you claim is infringing is located on the Site or App;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
Your name, address, telephone number and email address (if available); and
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

Madison Reed’s DMCA designated copyright agent for notice of claims of copyright infringement on the Site or App is Madison Reed’s Copyright Agent, who can be reached as follows: Madison Reed, Inc., PMB 17871, 548 Market Street, San Francisco, CA 94104.

The Services may contain links to third-party websites or resources, services, and advertisements for third parties (collectively, “Third Party Sites & Ads”). Such Third Party Sites & Ads are not under our control and we are not responsible for any Third Party Sites & Ads. We provide these Third Party Sites & Ads only as a convenience and are not responsible for the content, products or services on or available from those Third Party Sites & Ads. You acknowledge sole responsibility for and assume all risk arising from, your use of any Third Party Sites & Ads. We may also work with advertising partners that may deliver advertisements to you on or off our Site or App based on your activities on the Site or App, or within the Services.

We may terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you. You may cancel your Account at any time by logging into your Account on www.madison-reed.com and following the prompts for cancellation. Upon any termination, discontinuation or cancellation of Services or your Account, all provisions of these Terms which by their nature should survive will survive, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution provisions.

THE SERVICES AND CONTENT ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of the Services or any Content. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, INCLUDING, AS NOTED ABOVE, ANY COLORISTA PROVIDING COLOR TO YOU SERVICES TO YOU.

You will indemnify, defend and hold harmless Madison Reed and its officers, directors, employee and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (i) your access to or use of the Services or Content, including any Color To You Services you receive and your interactions with Colorists, (ii) your User Content, (iii) your violation of these Terms or any applicable law.

NEITHER MADISON REED NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES OR CONTENT WILL BE LIABLE FOR (I) ANY LOSS OR DAMAGES TO YOUR PERSONAL ITEMS OR OTHER PHYSICAL GOODS (SUCH AS, BUT NOT LIMITED TO, CLOTHING, WEARABLES, BAGS, JEWELRY, HAIR EXTENSIONS, TILES, DRAINS, AND FLOORBOARDS) AS A RESULT OF DEALINGS WITH OUR SERVICES, REGARDLESS OF WHETHER IN A HAIR COLOR BAR, AT YOUR HOME, OR ELSEWHERE, OR (II) ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT MADISON REED HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT WILL MADISON REED’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT EXCEED THE AMOUNTS YOU HAVE PAID TO MADISON REED FOR USE OF THE SERVICES OR CONTENT OR ONE HUNDRED DOLLARS ($100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO MADISON REED, AS APPLICABLE.

THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN MADISON REED AND YOU.

Dispute Resolution

These Terms and any action related thereto will be governed by the laws of the State of California without regard to its conflict of laws provisions.

You and Madison Reed agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services or Content (collectively, “Disputes”) will be settled by confidential binding arbitration, except that each party retains the right: (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (ii), an “IP Protection Action”). The exclusive jurisdiction and venue of any IP Protection Action will be the state and federal courts located in the Northern District of California and each of the parties hereto waives any objection to jurisdiction and venue in such courts. You acknowledge and agree that you and Madison Reed are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and Madison Reed otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms.

The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this "Dispute Resolution" section. (The AAA Rules are available at www.adr.org/Rules or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section.

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA's roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

Unless you and Madison Reed otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and Madison Reed submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator's award of damages must be consistent with the terms of the "Limitation of Liability" section above as to the types and amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. If you prevail in arbitration you will be entitled to an award of attorneys' fees and expenses, to the extent provided under applicable law. Madison Reed will not seek, and hereby waives all rights it may have under applicable law to recover, attorneys' fees and expenses if it prevails in arbitration.

Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000, Madison Reed will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

Notwithstanding the provisions of the "Changes to Terms of Service" section above, if Madison Reed changes this "Dispute Resolution" section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email to colorcrew@madison-reed.com) within 30 days of the date such change became effective, as indicated in the "Last Updated" date above or in the date of Madison Reed's email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Madison Reed in accordance with the provisions of this "Dispute Resolution" section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

These Terms (and any Supplemental Terms) constitute the entire and exclusive understanding and agreement between Madison Reed and you regarding the Services and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Madison Reed and you regarding the Services and Content. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

You may not assign or transfer these Terms, by operation of law or otherwise, without Madison Reed's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Madison Reed may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

Any notices or other communications provided by Madison Reed under these Terms, including those regarding modifications to these Terms, will be given: (i) by Madison Reed via email; or (ii) by posting to the Site or App. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

Madison Reed's failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Madison Reed. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

Initiate a message with 'Madison Reed' on Facebook Messenger to get started and then send the message 'Get Color Matched'. Recurring messages within 24 hours. To stop messages at any time, reply STOP. Text HELP to the 'Madison Reed' to receive help information. Data Rates May Apply.

Madison Reed offers two SMS programs: our “Color Match Program” and our “Order Updates and Reminders Program”. Text "Hi" to short code 34757 to find your personalized color match with our Color Match Program, or sign up for our Order Updates and Reminders Program through your Account to receive SMS order updates and reminders. You will receive recurring messages within 24 hours of signing up for our Color Match Program, and up to 2 messages/week for our Order Updates and Reminders Program. At any time, text STOP to 62824 or 34757 to stop messages for our Color Match Program, or reply STOP to the short code that provided you order updates and reminders to stop messages for our Order Updates and Reminders Program, and we will send you an SMS message to confirm that you have been unsubscribed from the corresponding program. After this, you will no longer receive SMS messages from us for the corresponding program. If you are experiencing issues with the messaging program, text HELP to the short code for more assistance, or you can get help directly at colorcrew@madison-reed.com. Carriers are not liable for delayed or undelivered messages. As always, messages and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy, please review our Privacy Policy (www.madison-reed.com/about/privacy).

If you have any questions about these Terms or the Services, please contact us at: Madison Reed, Inc., PMB 17871, 548 Market Street, San Francisco, CA 94104 or colorcrew@madison-reed.com

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